Set up Chatwoot as an event-based data source.

Capture Chatwoot webhooks to get real-time data on every action your users take.

Add Chatwoot as a source

Follow the steps (see the screenshots below).

  1. Tap into a workspace in your Velvet dashboard
  2. Navigate to "Data sources"
  3. Tap "Add a data source"
  4. Name your source “Chatwoot”
  5. Copy the Chatwoot webhook link

Add a data source.

Name your data source.

Copy the webhook link.

Capture webhooks from Chatwoot

If you get stuck, read further documentation from Chatwoot here.

In Chatwoot, navigate to "Settings" then "Integrations". Select "Webhooks".

Add a new webhook by clicking the "Add new webhook" button. Paste the Velvet url from above. This is where Chatwoot will send POST requests. Additionally, Select the specific Chatwot events you wish to share with Velvet.

Great job, you’ve connected Chatwoot as a data source. From this point on, we’ll create a queue of every event you’re sending from Chatwoot and collect them in your Velvet workspace.

Email [email protected] for tech support.